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Frequently Asked Questions

What do the books look like? Can I customize the cover?

The books are 6 ⅹ 9 inches, similar to a book you might find in a bookstore. The font is Merriweather, size 10. We currently don’t support font formatting of any kind—no italics, bold, or underline.

The books can include photos, which are printed in black and white by default; however, color printing is available at an additional cost.

We have several professionally designed cover styles to choose from. All covers can be customized with a photo and a title, and some cover styles allow for different colors.

Can I choose the questions?

You have full flexibility with the topics your storyteller can write about. Choose your storyteller’s questions from our library, edit our questions, or write your own for a meaningful and customized experience.

Can I specify when the gift email is sent to my recipient?

Yes, you'll be able to choose the date that the gift email is sent when you purchase the gift subscription. Gift emails are sent in the early morning on the date that you choose.

Who is Storyworth for?

Storyworth Memoirs make it easy to turn one person's memories into a memoir their loved ones can cherish. It's the perfect gift to show your favorite people how much you care, whether it’s for a birthday, Mother's Day, or Father's Day. A subscription to Storyworth Memoirs also makes a great gift for a milestone occasion, like a retirement.

Whatever the reason—even if it’s just a desire to connect with family—a subscription to Storyworth Memoirs shows your loved one how cherished they are. By preserving someone's stories, you’re preserving their memory and legacy for future generations.

You can also get a Storyworth Memoir subscription for yourself. It can be an opportunity to share your life, values, and career knowledge or simply an outlet for personal reflection. We believe everybody has a story worth sharing, and Storyworth Memoirs make it easy to share yours.

What is included in a subscription?

The standard Storyworth subscription includes:

  • One storyteller account
  • Unlimited readers
  • One year's worth of email prompts
  • One hardcover book with a black-and-white interior and a color cover

How does it work? Every week, the "storyteller" (the person telling their story) receives an email with a question to answer. The storyteller replies to the prompt with an email, and the answer is then emailed to all the readers designated on the storyteller's account. Storytellers can also share their story on their Storyworth account.

Our library of story prompts includes questions like:

  • What is one of your fondest childhood memories?
  • If you were to do it over, what would you do differently?
  • What things matter most to you in life?
  • What is the furthest you have ever traveled?

At the end of the year of prompts, the stories and photos inspired by these questions can be bound into a keepsake book. One Storyworth book is included with the standard subscription.

Can I change my weekly question?

Each question email contains a link to change your question if you’re not inspired by that week’s topic. Just click that link to visit our question library, where you can choose a new question or write your own.

How will my story look in the printed book?

The standard Storyworth Memoir subscription includes one black-and-white interior hardcover book. There are no reprints, so you want to make sure you get every detail just right. You can see how the story will be formatted in the book, which measures 6 x 9 inches, by logging into your account on the Storyworth website. Click on the story title and click "Print Preview." This will download a PDF for you to review. You can then go back and make edits as needed.

When reviewing the PDF draft of your book, make sure to:

  • Review the content, including the order it appears in
  • Ensure all desired photos are present
  • Check the formatting of text and visuals

This is a memento you want to cherish for years to come, so take your time to make it perfect!

Can I print out the gift card?

Yes! Once you complete the purchase, you will receive a purchase confirmation email with a link to print out the gift card. You can also print the gift card from our website.

How long does it take for orders to be delivered?

Storyworth is a great last-minute gift since our one-year storytelling gifts can be delivered the same day via email. You can also print a gift card at home.

Your gift recipient will receive a weekly email with a question about their life; at the end of the year, they can order a beautiful hardcover book of their stories.

With standard shipping, hardcover books take approximately 10 business days to deliver from the day they are ordered. We also offer economy and expedited shipping. Our shipping estimator and book order page will give you a more precise estimate based on your shipping address, but note that these are estimates only and that we cannot guarantee shipping or delivery dates at this time.

What happens when my subscription ends?

When your subscription ends, you will receive an email with the option to renew for another year or to print your book. Please note: we do not print the books automatically. We usually offer a few months to edit your stories, so you will not lose access to your account or stories when your subscription ends. We just ask that you order your book within 3 months or renew for another year if you want to write more stories.

How do I submit my story?

Just hit “Reply” to the question email and compose your story in the new message field. When you’re done, just send the email to post the story to your account. You can also write your story by logging in to your Storyworth account.

Note: Please do not send your story as a PDF file, as our system is unable to read these attachments.

Is there a word or page limit to my stories?

Our printer can print books up to 480 pages. In practice, few people run into this limitation. If your book exceeds 480 pages, you may purchase additional volumes. To find the current page count of your book, start a book order and download the interior preview.

Can I include photos? How many can I add?

To include a photo, simply include it with your email response, either inline or as an attachment. You can also upload images by logging into your Storyworth account. There is no limit to the number of photos you can include aside from the limit of 480 pages per volume.

Generally, only 1 or 2 photos fit on each page, so keep that in mind if you have a large number of photos. We support standard photo formats, such as JPEG and PNG, but please do not submit photos as a PDF file. High-resolution photos are printed at 300 dpi. Smaller photos may be printed at 150dpi. Photos can be rotated, cropped, and resized when editing the stories on our website.

When should I order printed books for the holidays?

If you are ordering books for the holidays, we recommend ordering well ahead to beat the holiday rush because delivery dates are estimates and not guaranteed. Please be sure to order by the following dates for delivery within the U.S. by 12/24:

  • Standard shipping: 12/8
  • Express Shipping: 12/8
  • Priority Shipping: 12/15
Can I voice record my stories?

Yes! In addition to writing, you can record your stories over the phone, and we’ll transcribe them to your book automatically. You can also rerecord or edit your story at any time.

How do I create my Storyworth book?

After one year of email prompts, you will have the option of turning the storyteller's narrative into a bound book. The standard Storyworth subscription includes one hardcover book with a black-and-white interior and color cover.

If you want to add more stories, you can renew your subscription, allowing the storyteller to continue receiving and answering Storyworth questions for an additional year. You will still be able to edit your existing stories and order your book(s) after the initial subscription has expired.

Your Storyworth Memoir will be a keepsake you can pass down for generations, so give the creation process the care it deserves. Review the content, check the formatting, and confirm that everything is correct and the way you envisioned it before ordering your printed book.

Please note: Reprints are not available for issues present in the preview, only for defects from the printer.

Is it possible to write more than one story per week?

Storytellers can write as many stories per week as they wish, and the frequency can be changed in the email settings under Manage Account. We default to sending one question per week to avoid overwhelming people, but you can choose to send them faster (up to once a day) or slower (every other week or even once a month). Your book can be printed whenever you feel your memoir is complete. 

Our books have a maximum page count of 480 pages. If your stories exceed the maximum page count, they can be split up into separate volumes for an additional cost.

Can I purchase extra books?

You can order additional books at the end of the subscription year. The pricing for additional copies of your book is as follows:

CA$59: Black and white interior, up to 480 pages
CA$119: Color books, up to 300 pages
CA$139: Color books above 300 pages, up to 480 pages

Please take the time to carefully review your book’s interior preview before ordering, as we cannot offer reprints for errors that were present in the preview.

If you are ordering a large number of books, we recommend ordering one copy first. That way, you can see the book in person and make any necessary corrections on our website before ordering the rest.

Can I include captions with my photos?

Yes, you can! Type the caption directly underneath the photo in your Storyworth account. Short captions will be centered automatically in your book. Captions longer than one line will not be centered. Please note that the centering on the website may not exactly match the centering in the book, so make sure you review the book proof before ordering a printed book. Additionally, it's best to place the caption under the photo rather than above it so the text will stay with the photo across page breaks.

Can my friends and family order a copy of my book?

Sure! When you add loved ones as readers, they will receive an email with a link to access your account.  Once they log in, they can click "Order Book" to order a copy of your book.

Sharing permissions can be found by going to Manage Account and scrolling down to Settings. Click "Edit Settings" to find the link to change your sharing permissions.

What happens if I miss a question?

You have as much time to reply to a story prompt as you would like, and can catch up at any time. All questions sent to you will be saved to your account at www.storyworth.com/home. You can even go back and respond to old questions at any time, including after your year’s subscription has expired.

What is your return policy?

If you’re not thrilled with your Storyworth purchase for any reason, we offer full refunds within 30 days, as long as no books have been printed. Printed books can not be returned or exchanged. Request a refund.

Can I gift a color book?

All books come with a full-color cover. The book credits included in our standard packages are for books with black-and-white interior printing. Currently, it is not possible to upgrade to a book credit with a color interior up front, but you can upgrade to a color interior at the time of printing. The cost of the color upgrade depends on the length of the book: 

  • CA$60 if under 300 pages 
  • CA$80 if above 300 pages (up to our maximum of 480 pages).
Can I invite two storytellers that share an email address?

If your storytellers share an email address, that’s no problem! You can purchase them each a subscription with the same email address. Note: you’ll just need to make both purchases separately. Once their subscriptions begin, your storytellers will both receive questions once a week. The emails will be distinguished by the names in the subject lines.

Can my family’s stories be printed in the same book?

Each subscription covers one storyteller and one book, but purchasing multiple subscriptions for multiple storytellers lets you include all their stories in the same book at the time of printing. You’ll then receive multiple copies of that book for your family to save. 

To combine multiple storytellers into one book, please reach out to us at hello@storyworth.com after the storytellers have finished writing their stories, and we'll create the combined book for you.

Can I change the order of my stories in the printed book?

Yes! You can reorganize the order of your stories by visiting your Table of Contents on our website. From there, you can drag and drop the stories into the order of your choosing.

Can I edit or add on to my stories?

You can edit a story at any time by following these steps:

  1. Go to your account at www.storyworth.com/home
  2. Click on the story you want to edit from your Table of Contents
  3. You’ll see links to edit your story in the right column (don’t forget to hit “Save”)
Can you respond in a foreign language?

Our printing software only supports languages using the Latin alphabet at this time. We do hope to add support for more languages in the future. If you would like to know if your language is currently supported, please feel free to contact us at hello@storyworth.com. Stories can still be written and viewed in any language on our website, but only Latin characters can be exported for print.

Can you ship internationally?

Shipping within the US is included in our CA$139 package. For other destinations, you can estimate your shipping costs using our shipping calculator.

Our books are printed and shipped from print facilities in the US & Europe.  In addition to the shipping costs that we charge at the time of ordering, some countries may collect customs or import fees that would need to be paid by the recipient at the time of delivery.