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Contact Us

January 02, 2022

We’re welcoming a lot of new customers to our service, and we’ve found that the fastest way for us to get back to everyone in a timely manner is through email and text.

You can reach us by email at or by text message at +1 (888) 745-1080.

When texting us, please include your email address so we can locate your account.

While we aren’t currently providing support by phone, we do love talking to our customers on the phone and will resume phone support in the coming weeks.

— Sarah & the Storyworth Customer Care team

Quotes from actual customer emails

“Jen McCreery was such a help to me that I asked her if there was someone at Storyworth with whom I could share my joy. [...] Jen is a jewel! Whatever your company can do to tangibly thank her, please do.” – Joellen

“I’ve got to tell you that you have an ABSOLUTELY, TERRIFIC, HIGHLY COMPETENT, VERY COURTEOUS AND HELPFUL team member in Sarah. Simply, I can’t say enough about her. [...] She is simply outstanding and easily one of the very best customer service reps I’ve ever dealt with.” – Don

“I’m writing to let you know of the excellent customer service I have received from your team over the past year and especially over the last four months. [...] Every time I submitted a question, Jen McCreery in particular would respond quickly, politely and thoroughly. [...] Thank you for having such a strong support team and for creating such a truly wonderful product. I can’t wait for my family to receive their books at Christmas time.” – Michelle