If you're looking for a meaningful way to preserve your family's memories, you've probably considered Remento, a family storytelling service that uses AI to turn spoken memories into keepsake books. But how exactly does Remento work? And how is it different from other family memory books like Storyworth? For a detailed comparison, check out our in-depth Remento reviews. For broader advice on preserving family stories, we have a complete guide.

As with any service, understanding how Remento works and who it's best for is important before making a purchase. Whether you're considering Remento for yourself or as a gift for a loved one, or looking at other memoir creation services for families, here are the 10 most important things to know before you buy.

TLDR:

• Remento is a voice-and-video storytelling service that turns spoken memories into a printed hardcover book with QR codes linking to the original recordings.
• It costs $99/year, includes one book credit (up to 200 pages), and supports English and Spanish.
• Key watch-outs: annual renewals don't include a new-book credit, extra pages cost more, the e-book is $49.99, AI-polished stories can read differently from the spoken version, and support is via chat and email only.
• Storyworth offers both writing and voice options, unlimited photos woven throughout each story, phone support, free e-book and audiobook downloads, and editing access that never expires.

What is Remento?

Remento is a family storytelling service built around speaking rather than typing. Each week, the storyteller receives a question prompt by email or text. They record a voice or video response from any internet-connected device, and Remento's Speech-to-Story technology transcribes the recording into written text, either as a cleaned-up word-for-word transcript or as a polished narrative with adjustable tone, length, and point of view.

At the end of the year, the stories and photos are compiled into an 8x10 hardcover book (up to 200 pages) with QR codes that link back to the original recordings. A subscription costs $99 for the first year and includes one storyteller account, unlimited collaborators, a year of prompts, and one book credit. Renewals are $99/year or $12/month.

10 things to know before you buy Remento

1. Remento is great for busy people

If your loved one wants to share their story but doesn’t want to spend too much time writing and reflecting on their life, Remento may be a good choice for them. Storytellers can quickly share a response to a photo or a question prompt on any internet-connected device. A family member can then use Remento’s AI tools to adjust the length, tone, or perspective of their story.

2. Remento is a good option for older family members

Because Remento doesn't require storytellers to write their stories, it can be a good choice for older relatives who have mobility issues, visual impairments, or who just aren't comfortable with technology.

3. You may get two different versions of their story

Once your storyteller's book is printed, each chapter will have a QR code that you can scan to hear them tell that story. Depending on how the AI has altered what they've said, the written story could differ noticeably from the spoken version. However, as long as Remento remains in business and the QR codes work, it may be nice to have both versions.

4. Remento’s photo placement is limited

Family members can choose from Remento's library of basic questions, write their own, or upload a photo as a prompt for a story. That photo will appear at the top of the story. More photos can be included at the end of a story in a group, but not interspersed within a story to show what's happening.

5. Remento’s pricing is complicated

A Remento subscription includes access to their service for one storyteller, unlimited collaborators, unlimited prompts, unlimited recorded stories (up to 30 minutes each), and one credit for a color-printed hardcover book.

However, additional costs can add up. While you can record unlimited stories and add photos, the book credit only covers books up to 200 pages. Books between 201 and 380 pages will incur a $30 surcharge, and books over 380 pages will require a second volume to be printed for $69. If you want to download an e-book version, it will cost an additional $49.99.

Remento subscriptions renew annually for $99 by default. According to Remento's subscription guide, the renewal price does not include another book credit but does allow you to continue sending and answering prompts. You can cancel your renewal at any time, but once your subscription ends, you'll only be able to view your stories, not edit them.

6. Remento lets family members help out

You can add unlimited family members to a storyteller's account to ask questions, upload photos, edit, and thank the storyteller for sharing stories. Because Remento is a good choice for older family members with limited technical ability, it may be important for family and friends to get involved. When stories are uploaded, a family member can use Remento's AI tools to translate the spoken story into a narrative, changing the tone, length, and point of view. They can also make sure photos are digitized and added to the account for use as prompts.

7. Remento’s language limitations

Remento currently supports English and Spanish, so if your storyteller shares their story in either language, it can be translated accurately. If your storyteller speaks another language, you can choose to edit the written stories by providing your own text and translation. This will require you or another family member to be very hands-on in the editing and writing process.

8. Remento’s return and refund policy

If you purchased Remento for yourself or a family member and aren’t satisfied, you can request a refund for any reason within 30 days of purchase. Note: only the original purchaser can request a refund.

Remento does not offer refunds or reprints on printed books, so before sending your Remento book to the printer, make sure you review each story carefully! This is especially important because once your Remento subscription has ended, you will lose editing access to your stories.

9. Customer support frustrations with Remento

Remento offers customer support via an AI-powered chatbot on its website and via email. They do not offer phone support, which some users find frustrating, especially given the service's goal of reaching people with varying levels of technical and physical ability.

In practice, the support flow works like this: the AI chatbot is the first point of contact, and if it can't resolve your issue, you submit a request by email and wait for a human response. For common questions (order tracking, prompt frequency, general how-tos), Remento's help center covers most cases reasonably well. The model can fall short with account-level problems that require a person to step in, such as a sign-in issue or an incorrect email address tied to a specific account.

One additional consideration: as of June 2025, Remento removed its app from the Apple App Store and Google Play Store. Storytellers who had the app installed can still use it, but new users must access Remento through a web browser. For older family members who are more comfortable with an app than a browser, this change may raise the chance of needing support in the first place, making the chat-and-email-only model worth factoring in before you buy.

10. Remento is still a relatively young company

Remento was founded in January 2021 and printed its first book in October 2023. The company has grown since then, appearing on ABC's Shark Tank in March 2025, where founder Charlie Greene secured a deal with Mark Cuban for $300,000 in exchange for 10% equity. Even so, it remains a younger company compared to longer-running alternatives, and some families may prefer a service with a longer track record.

How is Remento different from Storyworth?

The biggest difference is the format: Remento is built around spoken stories (voice and video recordings), while Storyworth lets you respond to weekly prompts by voice or in writing. Storyworth includes a free ebook and audiobook version in the base price, while you'll have to pay an additional $49.99 for a PDF version of your memoir with Remento. For a complete side-by-side comparison, see our Storyworth vs. Remento guide.

Why families choose Storyworth instead

Storyworth is the original and still most trusted name in family storytelling, founded in 2013. Since then, families have shared more than 35 million stories and printed over a million books. To learn more about how to use Storyworth Memoirs, here's what sets it apart:

• Storytellers can share stories in the way that's right for them: by writing (in an email reply or on the website) or through three voice options, Story Calls for word-for-word transcription, Magic Interviews for guided storytelling, and Family Calls, where a loved one joins the call to help draw out the story.
• All Storyworth plans include a free audiobook and ebook version of the storyteller's memoir.
• Story Calls transcribes your loved one's words exactly as spoken, with no AI rewriting. Their authentic voice is preserved word-for-word.
• Storyworth supports unlimited photos with captions woven throughout each story.
• Family members can read stories as they're collected, reply with their own comments and memories, and those responses can be included in the final printed book.
• Storyworth offers 24/7 support by email and text, plus phone support during business hours.
• Storyworth is family-owned and independently run, with no outside investors, and your stories stay accessible and editable even after your year of questions ends.
• Every Storyworth hardcover book includes QR codes that link family members to the original audio or narrative recordings from Story Calls, Magic Interviews, or Family Calls — so the spoken memory is preserved alongside the printed story.
• Storyworth's track record shows in over 50,000 five-star Trustpilot reviews, compared with just over 1,200 total reviews for Remento.

Final thoughts

Like all family storytelling services, Remento has its strengths and limitations. Its voice-first approach works well for storytellers who prefer speaking to typing, and the QR codes that connect print to recordings are a thoughtful touch. Families who want both writing and voice options, unlimited photos throughout the book, word-for-word transcription that preserves a loved one's exact voice, QR codes in the printed book linking to recordings, and stories they can keep editing for years to come may find Storyworth a better fit.

Ready to start collecting your family's stories? Get started with Storyworth Memoirs today.

FAQ

How much does a Remento subscription cost?

A Remento subscription costs $99/year and includes one hardcover book credit (up to 200 pages). Books between 201 and 380 pages cost an extra $30, while books over 380 pages require a second volume at $69. An e-book download is $49.99. Annual renewals are $99 but do not include a new book credit.

Can I get a refund from Remento?

Yes, Remento offers a full refund within 30 days of purchase, for any reason. Only the original purchaser can request a refund. Remento does not offer refunds or reprints on books that have already been sent to print, so review your stories carefully before ordering.

What languages does Remento support?

Remento currently supports English and Spanish. If your storyteller speaks another language, you or a family member will need to write and translate the stories manually, which requires a more hands-on approach.

Does Remento's AI change what the storyteller actually said?

Yes, it can. Once a voice or video recording is transcribed, a family member can use Remento's AI tools to adjust the tone, length, and perspective of the story. The final written version may differ from the original recording. Each printed chapter includes a QR code linking to the original recording, so both versions are preserved as long as Remento remains in operation